Practice Manager Mrs Lynne Morton is available to discuss any administrative problems or suggestions for improvements. There is a complaints procedure within the surgery in the unfortunate event of any major problem occurring.
Practice Nurses The practice has two registered nurses who have extensive training and experience in the following areas: health promotion/lifestyle advice, health screening, women’s health including cervical cytology (smears), asthma and diabetic care, family planning and travel health including vaccination advice. The nurses would be pleased to see you by appointment to discuss and offer advice/support regarding any aspect of your health/lifestyle.
Receptionists Our receptionists are identified by name badges and are trained to identify themselves when dealing with patients by telephone. They will deal with all requests for appointments, visits, repeat prescriptions, registering of patients etc. You may be asked for medical details in order that the receptionist can pass them on to the doctor or nurse, who decides the urgency of the case or the advice to be given. All information given will be held in the strictest confidence. Medical secretarial staff are available to answer queries regarding hospital and other clinical referrals.
Our midwife holds regular antenatal clinics. Medical care is organised on a shared basis with the doctors. Appointments are arranged by the reception staff: please check for availability.
All health visitors are registered nurses, having also completed training in child health development. They can offer advice on problems with babies, young children and the elderly. Medical care is carried out on a shared basis with the doctors. Please contact reception for their availability.
Our district nurses will visit the housebound for dressings, health advice, assessment for further assistance etc, when referred by the doctor, and will refer back to the surgery when necessary.