Practice Policies

CONFIDENTIALITY AND INFORMATION SHARING

We ask you for information so that you can receive care and treatment.  This information is recorded on the computer and we are registered under the Data Protection Act.  The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team.  However, for the effective functioning of a multi-disciplinary team it is necessary that medical information about you is shared between members of the team.

Please see the practice leaflet “how we use your health records” which provides full details on:

  • Why the NHS collects information about you and how it is used
  •  Who we may share information with
  • Your right to see your health records and how we keep your records confidential

ACCESS TO MEDICAL RECORDS

You have a right to access your health records.  To do so please contact Samantha Hardwickwho will inform you of the correct procedure and any costs involved.  We have attached our Practice Leaflet for your information

Access to medical records leaflet


FREEDOM OF INFORMATION – PUBLICATION SCHEME

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme.  A publication scheme is a guide to the “classes” of information the practice intends to routinely make available.  This scheme is displayed on the notice board in the main waiting room.

Publication Scheme – Lichfield Street

ZERO TOLERANCE POLICY

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.