Management

Heidi Hewitt

Heidi Hewitt

Locality Manager

Heidi is available to discuss any administrative problems or suggestions for improvements. There is a complaints procedure within the surgery in the unfortunate event of any major problem occurring.

Karen Bateman

Karen Bateman

Reception Manager
Jo

Jo

Secretary Manager, Safeguarding Admin Lead

Administration

Janet

Janet

IT/Clinical Summariser
Annette

Annette

Clinical Summariser
Tracey

Tracey

Secretary

Reception

How can a receptionist help you?

Receptionists are trained to assess your needs so that they can direct you to the right healthcare professional.
To do this they will;
• Take some general details about why you have contacted the surgery
• Help navigate you through health care services & systems
The GP is not always the best person to help you.
Receptionists are not ‘being nosey’, they are trying to make sure you receive the right care as quickly as possible.

Our receptionists will take your name on arrival, answer your phone calls, make appointments and handle any enquiries as well as a long list of other clerical duties. They are here to help you but their job is extremely demanding, so please help them by understanding the problems they face when trying to please everyone. They aim to be pleasant and courteous at all times.

They may occasionally need to ask for some medical details if your enquiry can be dealt with by speaking to a doctor on the telephone, but they will always treat what you say with the utmost confidentiality.

Why does the receptionist need to ask what’s wrong with me?

Padmini

Padmini

Receptionist
Vicky

Vicky

Receptionist
Razia

Razia

Receptionist
Samera

Samera

Receptionist
Irene

Irene

Receptionist
Nancy

Nancy

Receptionist
Chrissie

Chrissie

Receptionist

House Keeping

Julie

Julie

Cleaner/House Keeper